Bank Executives Share Insights on Leadership and Customer Service
A Glimpse into the Journeys of Success
A recent gathering of high-achieving executives from the Development Bank of St Kitts & Nevis offered a unique opportunity to learn from their experiences. The event brought together leaders from various departments, each with their own story of overcoming challenges and achieving excellence.
Keynote Address: “Together we are a Formidable Team”
The highlight of the evening was the keynote address delivered by Ms. Avelyn Browne, Manager of Business Relations and Support Unit (Nevis). With over 24 years of experience in the banking industry, Ms. Browne shared her philosophy on the importance of:
- Strong Communication Skills: Effective communication is key to building strong relationships and achieving success.
- Interpersonal Relations: Developing good relationships with colleagues and clients is essential for a successful career.
- Mentorship: Mentoring others can help build skills, knowledge, and confidence.
- Organization Skills: Being organized and efficient helps to achieve goals and reduce stress.
Panel Discussion: Leadership Insights
The evening also featured a panel discussion with several bank executives, including:
- Ms. Jasmine Irish, Manager of Project Research and Development Unit, who spoke about her experience in environmental systems development and alleviating environmental issues within the Bank.
- Mr. Clyde Williams, Manager of Technical Support Services Unit, who shared his insights on the importance of effective communication and leadership.
- Ms. Jamella Warner, Manager of Treasury Unit, who emphasized the need for strong internal control systems to prevent violation of regulatory guidelines and policies.
- Ms. Tamara Herbert, Manager of Accounts & Finance Department, who discussed her experience in credit risk management and supervisory management.
- Mrs. Kimmoy O’Loughlin-Burroughs, Manager of Credit Risk Management Unit, who highlighted the importance of emotional intelligence and effective communication in leadership roles.
Customer Service: Delivering Exceptional Experiences
The event also featured a special segment on customer service, with Ms. Nadine Boddie, a seasoned banking professional, sharing her insights on delivering exceptional customer experiences.
Conclusion
The gathering was a testament to the bank’s commitment to leadership development and customer-centricity. As the executives shared their stories of success, they inspired the audience to strive for excellence in their own careers.
About the Development Bank of St Kitts & Nevis
The Development Bank of St Kitts & Nevis is a leading financial institution in the region, providing innovative solutions to individuals, businesses, and governments. With a strong focus on customer service and community development, the bank has established itself as a trusted partner for economic growth and progress.