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Banking Compliance Procedures in Belgium: What You Need to Know

The banking compliance procedures in Belgium are designed to ensure that banks operate in a transparent and fair manner. As a customer, it’s essential to understand these procedures to make informed decisions about your financial dealings.

Making a Claim

If you have a complaint or concern regarding your bank account or services, please contact your usual contact person first. Your request should include:

  • Account number
  • Surname
  • First name
  • Address
  • A clear description of the issue

The bank will review your claim and respond in a timely manner.

Conflicts of Interest

Indosuez applies the principle of primacy of client interest and has implemented internal controls to identify potential conflicts of interest. These measures include:

  • Regular reviews of activities and transactions
  • Warning procedures for potential or proven conflicts of interest
  • Registration of services and activities that may lead to conflicts

Whistleblowing Right

Indosuez is committed to fighting unethical, illegal, or criminal practices and respects anti-corruption regulations. If you have concerns about a suspicious event, please contact the bank’s whistleblowing system, which guarantees confidentiality and protects your identity.

Best Execution Policy

As an Indosuez client, you can execute financial instruments through our investment services. The Best Execution policy aims to provide the best possible service to clients by executing orders in line with this policy.

MiFID II Directives

Indosuez is committed to transparency and fairness in providing investment and related services. We classify clients according to their category under MiFID II, which offers varying levels of protection based on client knowledge and experience, financial situation, and investment objectives.

Client Assessment and Information

Banks must assess clients according to their knowledge and experience, financial situation, and investment objectives when providing investment advice or carrying out transactions. Suitable information is provided to clients on financial products and risks before operations or transactions.

Key Investor Information Document (KIID)

For non-professional clients, a KIID may be required as part of the PRIIP’s regulation. This document provides essential details about the financial product, including its characteristics, risks, costs, and potential returns.

By understanding these banking compliance procedures in Belgium, you can make informed decisions about your financial dealings with Indosuez. If you have any questions or concerns, please don’t hesitate to contact us.