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Bank Security Measures in Philippines: OFBank’s Data Privacy Statement

In compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations, Overseas Filipino Bank (OFBank) has prepared this data privacy statement to describe how personal information is collected, processed, disclosed, and stored.

Collection of Personal Information

To provide banking/financial products and services or implement client-requested transactions, OFBank collects the following types of personal information:

  • Name
  • Age
  • Date/place of birth
  • Gender
  • Civil status
  • Nationality
  • Address and contact details
  • Educational background
  • Employment history
  • Financial background
  • SSS/GSIS/TIN
  • Specimen signature
  • Permits, licenses, and registrations

Additionally, OFBank collects personal information through:

  • CCTV footage for security purposes
  • Telephone conversion recordings from its Customer Care Center

If necessary, the bank may request to verify client information or seek additional information from regulatory, judicial, tax authorities, or credit bureaus.

Processing of Personal Information

The collected personal information is processed for various purposes, including:

  • Opening, maintaining, and terminating accounts
  • Evaluating and approving loan applications
  • Conducting credit and background checks
  • Providing extensive support to clients
  • Complying with reporting obligations to government authorities under applicable laws, rules, and regulations

Safeguarding Personal Information

OFBank ensures that personal data is collected, recorded, organized, stored, updated or modified, retrieved, consulted, used, consolidated, blocked, erased or destroyed in accordance with the Data Privacy Act. The bank collects information through:

  • Face-to-face conversations
  • Online enrollment
  • Document signing

The collected information may be shared within OFBank units, credit information bureaus, or government authorities under applicable laws, rules, and regulations.

Confidentiality and Security Measures

To safeguard personal information, OFBank implements organizational, physical, and technical measures to maintain confidentiality, integrity, and security. The bank also has a Data Protection Officer who can be contacted for inquiries or requests regarding this statement.

Client Rights

Under the Data Privacy Act, clients have the right to:

  • Be informed whether their personal information shall or has been processed
  • Reasonable access to their personal information
  • Require OFBank to update their personal information
  • Suspend, withdraw, or order the blocking, removal, or destruction of personal information not required by law or for legitimate business purposes

Contact Information

For inquiries or requests regarding this statement, clients may contact OFBank’s Data Protection Officer at:

Phone: (+632) 8-405-7624 Email: OFB-DPO@mail.ofbank.com.ph