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Financial Institution Security Measures in Bermuda: A Guide to Market Codes of Conduct and Practice

Bermuda’s financial institutions have made a commitment to adhere to strict codes of conduct and practice, ensuring that customers receive fair treatment when using their services. The codes are designed to provide transparency and set standards for good practice among all financial institutions on the island.

What Are the Codes Covering?

The codes cover various aspects of financial services, including:

  • Banking
  • Investment
  • Insurance
  • Trust
  • Fund administration

Each code outlines specific requirements for companies operating in these sectors, ensuring that customers receive clear information about products and services, timely updates on fees and interest rates, and prompt resolution of complaints.

Key Principles

One of the key principles is providing clear and concise information to customers. Financial institutions are expected to:

  • Treat customer information as private and confidential
  • Operate secure and reliable systems
  • Make regular account statements available
  • Update displayed interest rates regularly

Investment Providers

Investment providers, in particular, must observe high standards of integrity and fair dealing when conducting business. They must also:

  • Avoid conflicts of interest
  • Use reasonable care and judgment to achieve independence and impartiality in making investment recommendations or taking investment action

Advertising Practices

The codes also cover advertising practices for the buying or selling of investments. Investment businesses are prohibited from publishing advertisements that contain:

  • Untrue or misleading statements
  • Statements that are not supported by fact

Insurance Companies

Insurance companies must treat policyholders fairly, disclosing relevant information and avoiding misleading and deceptive acts or representations.

Trust Companies

Trust companies must conduct their business with integrity, have regard to legal obligations, and exercise their fiduciary duties prudently and competently.

Fund Administrators

Fund administrators must be alert to the risk of conflicts of interest and protect the confidentiality of fund clients and underlying investors.

Protecting Yourself

To ensure that you receive fair treatment when using financial services in Bermuda, it is essential to understand these market codes of conduct and practice. By being informed, you can take steps to protect yourself and make informed decisions about your financial affairs.

Learn More

For more information on how you can protect yourself, click here.