Financial Crime World

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Adoption of Biometric Authentication Technology in Payments by Organizations in the Netherlands

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Propositions

The following propositions were investigated as part of this research study:

  • The organizational strategy influences the adoption of biometric authentication technology in payments.
  • Implementation cost is a barrier to the adoption of biometric authentication technology.
  • Management support does not significantly influence the adoption of biometric authentication technology (contrary to expectations).
  • Relative advantage is a driver of the adoption of biometric authentication technology.

Research Variables

The following research variables were examined in this study:

  • Organizational strategy: influences the adoption of biometric authentication technology.
  • Implementation cost: is a barrier to adoption.
  • Management support: does not significantly influence adoption (contrary to expectations).
  • Relative advantage: drives adoption.
    • Security benefits: are an aspect of relative advantage.
    • Usability benefits: are also part of relative advantage.
  • Threat of hacking or fraud: is a concern that may influence the adoption decision.

Methodological Approach

This research study employed a mixed-methods approach, combining both quantitative and qualitative methods to gather data on organizations’ experiences with biometric authentication technology in payments. The study aimed to explore the factors influencing the adoption of this technology among organizations in the Netherlands.