Financial Crime World

Banking Body Launches Online Buddy to Help Report Fraud and Scams

The Bangko Sentral ng Pilipinas (BSP) has launched an online buddy, dubbed BOB (BSP Online Buddy), to help individuals report fraud and scams related to products and services offered by BSP-supervised financial institutions.

What is BOB?

BOB can be accessed via web chat on the BSP’s official website or through Facebook Messenger. The service allows users to:

  • Report grievances
  • Ask questions
  • Seek assistance from the central bank

How to Access BOB

To access BOB via web chat, follow these steps:

  1. Visit the BSP’s official website
  2. Click on the BOB icon in the lower right section of the page
  3. Select “New Complaint” or “FAQ”
  4. Type in your query or report and wait for a response from the online buddy

Alternatively, you can access BOB through Facebook Messenger by:

  1. Visiting the BSP’s official Facebook page
  2. Clicking on the Messenger icon
  3. Selecting “Get Started”

SMS Option

For Globe subscribers only, you can also access BOB via SMS by texting “Complaint” to 21582277 and waiting for a response.

How to Report Fraudulent Transactions

If you fall victim to bank fraud or encounter cyber crimes such as identity theft, skimming, cloning, phishing, vishing, or spoofing, follow these steps:

  • File a report with your bank immediately
  • Inform the merchant about the unauthorized transaction
  • Dispute the charges to your account within a specific timeframe
  • Change your PINs and passwords regularly
  • Consider opening a new account or transferring funds to a secure location

Common Questions Answered

Can banks reverse unauthorized transactions?

Yes, if there is compelling evidence of fraud or error.

Is it safe to give your bank account number to people you transact with?

Generally, yes, as long as you don’t share login information and security details.

How do I report an unauthorized transaction in GCash?

Submit a ticket through the GCash Help Center.

Final Thoughts

As users of digital financial products and services, it is crucial to be aware of cybersecurity threats and take steps to prevent data breaches. With proper training, you can spot scams and prevent unauthorized transactions, minimizing catastrophic outcomes. The BSP’s BOB service is an important step in this fight against financial cybercrime.

Sources:

  • Bangko Sentral ng Pilipinas
  • Rappler
  • PhilStar
  • Security Bank
  • Globe