Title: BOC Credit Card Users in Hong Kong: practicing Vigilance against Fraud and Securing Online Payments
Activating and Safeguarding Physical BOC Credit Cards
- As a new BOC Credit Card holder, follow the instructions on the activation letter.
- Secure your card and sign the signature panel.
- Keep all credit cards, including Virtual Cards, safe.
- Monitor your cards closely.
Safeguarding Your Personal Data
- Protect your card information as you would protect banknotes.
- Avoid using passwords based on personal data.
- Carefully dispose of documents with credit card information.
Secure Online Transactions
- Avoid using unsecured public Wi-Fi for sensitive activities.
- Ensure proper security for devices, secret codes, and biometric authentication.
- Select a licensed mobile payment app.
Securing Your Devices and Personal Data
- Set up a passcode or biometric authentication on your mobile device.
- Disable the auto-save and auto-fill feature.
- Keep sensitive data to yourself.
- Carefully verify transaction details.
- Do not engage with suspicious emails or text messages.
- Avoid downloading unknown mobile applications.
Safeguarding QR Code Transactions
- Ensure QR codes are generated by merchants.
- Verify transaction details.
- Protect your QR code.
Responding to Suspected Fraud and Unauthorized Transactions
- Contact BOC Credit Card Customer Service (852) 3988 2388 and the Hong Kong Police if you suspect fraud.
- Change your password promptly.
- When using biometric authentication, refer to the BOC Security Information website for additional guidelines.
Responding to SMS Alerts
- Respond to transaction notifications via the two-way SMS alert.
- Do not provide personal information via SMS.
- If incorrectly replied, contact BOC Credit Card immediately.
Losing or Stolen Credit Cards
- Contact the BOC Credit Card 24-hour Lost Card Reporting Hotline (852) 2544 2222.
Resources for Credit Card and Mobile Payment Security
- Hong Kong Monetary Authority:
- Hong Kong Police: