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HONG KONG BANKS BOOST ONLINE SECURITY MEASURES TO PROTECT CUSTOMERS
In a bid to prevent online banking fraud, banks in Hong Kong are rolling out enhanced security measures to safeguard customers’ sensitive information.
Security Tips for Online Banking
Hang Seng Bank is advising its customers to exercise caution when using online banking services. The bank recommends that customers use:
- A computer web browser or Hang Seng Mobile App to log on for enhanced security, rather than mobile browsers.
- Secure devices and authentication methods to prevent unauthorized access to accounts.
Best Practices
To stay safe while using online banking, the bank suggests:
- Destroying any printed copies of passwords to prevent unauthorized access.
- Understanding the risks associated with biometric authentication methods.
- Never disclosing sensitive information to others.
Dual Authentication Online Security Measures
Hang Seng Bank has implemented “dual authentication” online security measures for its:
- Personal e-Banking services
- Commercial e-Banking services
- HSBCnet services
This means that customers will be required to provide a second form of verification, such as a physical Security Device or Mobile Security Key, in order to access their accounts.
SMS Prompts for Online Security
The bank is also sending SMS notifications to customers’ registered mobile phone numbers for certain card and bank transactions, in accordance with the online banking security guidelines issued by the Hong Kong Monetary Authority.
Safeguarding Personal and Account Information
To protect personal and account information, Hang Seng Bank recommends that customers:
- Refer to the e-leaflet “Smart Banking Customer Guide-Online Banking Services”, produced by the Hong Kong Monetary Authority.
- Be vigilant for any abnormal or suspicious elements on its website or app.
Remain Vigilant Against Online Scams
In a separate warning, the bank cautions customers against providing sensitive information via links embedded in suspicious messages claiming to be from Hang Seng Bank.