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Banking for All: Breaking Down Barriers for Customers with Intellectual Disabilities
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A recent series of customer listening sessions revealed the importance of having a bank account for independence and financial freedom among individuals with intellectual disabilities. The Irish Banking and Payments Federation (IBCB) has been working to address the unique needs of this demographic, highlighting the need for accessible banking services and support.
Key Findings
The listening sessions highlighted several key issues, including:
- Trusted Support: The importance of having a trusted and friendly face in branch staff to provide support.
- Staff Training: Concerns about the level of training and experience among branch staff in supporting individuals with intellectual disabilities.
- Information Access: Difficulty accessing information, particularly for those who are not digitally enabled.
- Paper Statements: Preference for paper statements over digital banking.
- Fraud Concerns: Fear of scams and fraud, which can be exacerbated by lack of digital literacy.
IBCB’s Response
The IBCB has been working closely with its member banks to address these concerns and provide additional support. Some key initiatives include:
- Basic Bank Account Guide: The launch of a Guide to the Basic Bank Account, written in plain English and available in multiple languages.
- Banking How-To Guides: Creation of Banking How-To guides in easy-to-read format for common banking transactions.
- JAM Card Recognition: Recognition of the JAM card in all member banks’ branches.
- Extra Help Helpline and Text Service: Development of additional supports, such as an Extra Help helpline and text service.
Collaboration with Irish Prison Service
The IBCB has also been working with the Irish Prison Service to support financial inclusion among individuals in custody. This collaboration aims to provide access to banking services and promote financial literacy.
Translation of Guide
The Basic Bank Account Guide has been translated into several languages, including:
- Arabic
- French
- Lithuanian
- Polish
- Pashto
- Urdu
- Portuguese
- Mandarin
to address language barriers and improve accessibility.
Conclusion
The IBCB’s efforts aim to break down barriers for individuals with intellectual disabilities to access banking services and promote financial inclusion. By providing accessible information, support, and resources, the organization hopes to empower these individuals to take control of their financial lives.
Watch the Video
To learn more about the IBCB’s initiatives and listen to stories from individuals with intellectual disabilities who have benefited from these efforts, watch our video feature below:
[Insert video link]