Financial Crime World

Citibank Enhances Security Measures for Online Banking and Investment Services

Effective January 28, 2024, Citibank has introduced new security measures to ensure the safety and integrity of its online banking and investment services.

Authorized SMS Sender IDs

Citibank’s authorized SMS sender IDs are:

  • #CitiHK
  • #CitiHKOTP
  • #CitiHKAlt
  • 85261151702
  • 85298600333

Customers should only respond to SMS notifications from these authorized sender IDs to avoid falling victim to phishing scams.

Authorized Email Addresses

Citibank’s authorized email addresses are:

  • citialerts.HongKong@citi.com
  • citibank@emailapps.apac.citi.com
  • citibank@emailapps.globalcommon.citi.com
  • clientservice.cbhk@citi.com
  • communications@email.citibank.com.hk
  • edelivery@citi.com
  • edmprdhk@citi.com
  • hkfraudalert@citi.com
  • hongkong.customer.service@citi.com
  • securityalert@security2.citi.com
  • citihk.cbsu@citi.com
  • cardrficbhk@citi.com
  • citibankhk@communications.citibank.com.hk
  • citibankhk.notification@alerts.citibank.com.hk

Customers should only respond to emails from these authorized email addresses to avoid falling victim to phishing scams.

Credit Card Security Tips

To prevent credit card fraud, customers are advised to:

  • Sign on the back of their Credit Card as soon as they receive it
  • Keep an eye on their card when making transactions
  • Review monthly statements and report discrepancies immediately
  • Inform the bank in advance of any address change
  • Patronize only reputable websites when making purchases
  • Enroll in the free Citi Alerts service to protect themselves

Investment Services Enhancements

Citibank has introduced new security measures for online investment trading accounts, including:

  • Enhanced notification system for designated investment services and trades
  • Automatic re-subscription of trade notifications if previously unsubscribed
  • Ability to manage subscriptions via Citibank Online

Customers can access the respective pages below to manage their subscriptions:

Citi Social Media

Citibank’s authorized social media accounts are:

  • Facebook: Citi Hong Kong
  • Instagram: citihongkong
  • YouTube: Citi Hong Kong

Customers should only interact with these authorized social media accounts to avoid falling victim to phishing scams.

By implementing these new security measures, Citibank aims to provide its customers with a safer and more secure online banking and investment experience.