Comprehensive Knowledge of CRM Implementation Crucial for Tax Compliance

Effective tax compliance requires a deep understanding of Customer Relationship Management (CRM) implementation, according to experts. A recent study underscores the importance of examining the CRM system and considering alternative research methods to provide diverse perspectives.

The Importance of CRM Implementation in Tax Compliance

The Directorate General of Taxes emphasizes that CRM is an essential tool for managing compliance risk and driving revenue performance. By identifying potential risks and taking proactive measures to mitigate them, CRM systems can lead to increased tax compliance rates.

Research Highlights the Significance of CRM Implementation

Various research papers and publications stress the importance of CRM implementation in improving tax compliance. For example, a report by the International Organization for Standardization (ISO) highlights the need for organizations to adopt risk management practices to ensure compliance with regulatory requirements.

Indonesian Government Regulations on CRM and Business Intelligence

The Indonesian government has issued several regulations aimed at implementing CRM and Business Intelligence systems. In 2019, the Directorate General of Taxes issued a regulation on the implementation of CRM in tax administration, while in 2021, it issued another regulation on the use of Business Intelligence in tax management.

Continuous Monitoring and Evaluation Crucial for Effective CRM Implementation

Experts stress that CRM implementation is not a one-time process but requires continuous monitoring and evaluation to ensure its effectiveness. “CRM is a dynamic system that needs to be constantly updated and refined to reflect changing business conditions and regulatory requirements,” said an expert.

Adopting a Humanist Approach in Managing Compliance Risk

The study also emphasizes the need for tax authorities to adopt a humanist approach in managing compliance risk. This approach focuses on building trust and cooperation between taxpayers and tax authorities, rather than relying solely on punitive measures.

Conclusion

Comprehensive knowledge of CRM implementation is crucial for effective tax compliance. By adopting a proactive and dynamic approach to CRM, tax authorities can improve tax compliance rates and reduce the risk of non-compliance.