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Quality Assurance Compliance Guidelines for e-Government Applications: Checklist for Operation and Maintenance

The United Republic of Tanzania President’s Office - Public Service Management and Good Governance, e-Government Authority has issued guidelines to ensure that e-government applications meet quality assurance standards. This checklist is designed to evaluate the operation and maintenance of these applications.

Phase Development and Documentation

  • Was the application developed in phases?
    • Yes/No/N/A: [Insert remarks]
  • Did each phase produce a verifiable deliverable?
    • Yes/No/N/A: [Insert remarks]
  • Was every phase properly documented, including testing?
    • Yes/No/N/A: [Insert remarks]

Latest Framework and Commented Code

  • Has the application been developed with the most recent version of the framework for the chosen technology?
    • Yes/No/N/A: [Insert remarks]
  • Do all application codes include sufficient comments for support personnel?
    • Yes/No/N/A: [Insert remarks]

Error Tracking and Approved Methodology

  • Are mechanisms for tracking errors/bugs in place?
    • Yes/No/N/A: [Insert remarks]
  • Did the application use approved institution/government software development methodology?
    • Yes/No/N/A: [Insert remarks]

Internal Operations and Maintenance

The following questions assess the internal operations and maintenance of the e-government application.

  • Does the institution have an ICT Service Support Desk?
    • Yes/No/N/A: [Insert remarks]
  • Are applications hosted in institutional approved equipment or Government Data Center?
    • Yes/No/N/A: [Insert remarks]

Outsourced/Vendor Maintenance

The following questions assess the maintenance of outsourced e-government applications.

  • Is there a license/contract for maintenance and still valid?
    • Yes/No/N/A: [Insert remarks]
  • Is support/upgrades part of existing license/contract?
    • Yes/No/N/A: [Insert remarks]

By using this checklist, institutions can ensure that their e-government applications meet quality assurance standards and are properly maintained to deliver effective services to citizens.

Source

The United Republic of Tanzania President’s Office - Public Service Management and Good Governance, e-Government Authority. (2024). Quality Assurance Compliance Guidelines for e-Government Applications. Document Number: eGA/EXT/APA/007. Version 1.2. May 2024.