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Cambodia’s E-commerce Boom Exposes Vulnerabilities to Fraudulent Activities

Online shopping has become increasingly popular in Cambodia due to its convenience, but this trend has also led to a rise in fraudulent activities, leaving many consumers vulnerable to scams.

The Reality of Online Shopping in Cambodia

According to Ouk Chhaivan, a citizen from Siem Reap province, she was asked to transfer payment for two battery-powered bicycles via the Wing Transfer Money agency. The sellers told her that they had only 10 bicycles left and that she would have to make payment by 3:30 pm on the same day or else she couldn’t get the bicycles. She paid accordingly, but never received the bicycles.

• “I was scammed,” Chhaivan said. “They blocked my Facebook account and I can no longer contact them by phone.”

Yuth Somaly, a citizen from Kampong Thom province, has also fallen victim to online scams. She has been cheated of her money three times, with the sellers claiming that they would send her the products but never did.

• “The type of person who cheats is trying to get us to transfer the money quickly so that the goods will be delivered immediately,” Somaly said. “But finally, the package does not arrive.”

Expert Warnings and Advice

Experts warn that online purchasing necessitates at least a brief training course in account security, payment security, and safe receipt of goods.

• “Online purchases from e-commerce stores can be safer,” said Pen Sovicheat, the spokesperson for the Ministry of Commerce. “When a buyer makes a purchase and makes the payment, often the seller cannot withdraw the money – the money is held by the site – until the buyer receives the goods and informs the seller that they have been received.”

The Ministry’s Efforts to Combat Online Fraud

The Ministry of Commerce has urged people to apply for business licenses and register firms that conduct business electronically, but few companies have done so. The ministry is also preparing a sub-decree related to dishonorable advertising with other ministries to prevent online fraud.

Resources for Consumers

Consumers can download the template for filing complaints on CCF’s website or go directly to each branch of CCF, and they can submit their complaints online or at the Ministry of Commerce and branches of the General Department in 25 provinces.

According to Chhoun Chandararoth, the deputy head of the Office for Consumer Complaint Handling under the Consumer Protection, Competition and Fraud Repression Directorate-General (CCF), since 2019, the department has received 28 complaints – including cases of both online and offline shopping, as well as cases that are resolved and unresolved.