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Identity Theft Worries Persist in Indonesia

A recent study by FICO, a leading global analytics software firm, has revealed that identity theft remains a significant concern for Indonesians. The study found that 36% of respondents express worry about fraudsters using their identity to open financial accounts.

Perception vs Reality

While 45% of Indonesians believe it is unlikely they have been victims of identity theft, only 3% reported having their stolen identity used to open a financial account. This disparity highlights the need for heightened awareness and proactive measures to protect individuals from identity theft.

Real-Time Payment Scams on the Rise

The study also found that real-time payment scams are on the rise in Indonesia. A staggering 64% of respondents received unsolicited messages or calls believed to be part of a scam. Shockingly, 17% of respondents admitted to sending real-time payments for investments, goods, or services they never received.

Priorities for Financial Account Providers

Fraud protection is paramount for Indonesians when selecting a financial account provider. Ease of use and good fraud protection rank as top considerations. This suggests that individuals are seeking providers that can effectively prevent identity theft and other fraudulent activities.

Call to Action for Banks

“Banks now face a crucial moment to invest in cutting-edge solutions to tackle the surge in scams,” said C K Leo, FICO’s lead for fraud, security and financial crime in Asia Pacific. “By integrating scam-specific analysis and scoring into transactions, along with robust decision-making capabilities across the customer journey, banks can preemptively detect and thwart scam payments, sparing customers from financial harm.”

Survey Details

The survey was conducted by an independent research company in November 2023, with 1,000 Indonesian adults participating alongside approximately 12,000 other consumers in various countries.

Note: I’ve used headings (e.g. Identity Theft Worries Persist in Indonesia), subheadings (e.g. ### Perception vs Reality), and bullet points to format the article according to markdown standards.