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Compliance Officer Role and Responsibilities in Jamaica

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As part of its efforts to maintain transparency and accountability, Tax Administration Jamaica (TAJ) has outlined the role and responsibilities of a Junior Compliance Officer. This position plays a crucial role in ensuring that tax laws are enforced fairly and effectively.

Job Purpose

The Junior Compliance Officer is responsible for executing and maintaining the collection of outstanding revenue on assigned small cases, which include accounts receivable related to liabilities for all tax types within the geographical area under the Tax Office’s jurisdiction.

Key Outputs

  • Preparing documentary evidence
  • Implementing delinquent returns and payment enforcement programs
  • Managing payment arrangements
  • Collecting revenues and accounting for them
  • Reconciling taxpayers’ accounts
  • Updating taxpayer records/files

Key Responsibility Areas

The Junior Compliance Officer will be responsible for:

Processing and Monitoring Accounts

  • Processing and monitoring assigned taxpayers’ accounts
  • Conducting field visits and monitoring compliance listings
  • Interviewing taxpayers and/or representatives to collect taxes due and initiate corrective actions
  • Organizing and monitoring payment arrangements
  • Reconciling accounts based on payments made
  • Reviewing and evaluating information from various sources to determine available debt resolution options

Performance Standards

This job is considered satisfactory when:

Key Performance Indicators (KPIs)

  • Relevant and accurate documentary evidence is prepared
  • Delinquent returns and payment enforcement programs are implemented according to guidelines
  • Manageable payment arrangements are made and constantly monitored
  • Revenues collected are lodged on a timely basis and accounted for in accordance with the Financial Administration and Audit Act (FAA)
  • Taxpayers’ accounts are constantly monitored and accurately reconciled after each transaction

Authority to:

  • Collect taxes, duties, and levies
  • Contact taxpayers on delinquent accounts
  • Recommend amendments to procedures

Contacts

The Junior Compliance Officer will have internal contacts with various sections within TAJ, the Legal Support Division, and external contacts with:

Internal Contacts

  • Various sections within TAJ
  • The Legal Support Division

External Contacts

  • Taxpayers/representatives
  • Ministries, departments, agencies
  • Resident magistrates’ courts
  • National Land Agency
  • Ministry of Local Government

Required Competencies

  • Good knowledge of all relevant tax laws, regulations, and guidelines
  • Good knowledge of Tax Administration Jamaica’s operations and functions
  • Working knowledge of standard business operations and commercial practices
  • Excellent judgement and analytical skills
  • Excellent communication, interpersonal, and team building skills
  • Very good time management skills

Qualification and Experience

The ideal candidate should hold an Associate Degree in Business Administration or Accounting or equivalent qualification, with one year work-related experience.

Working Conditions

This role involves:

High-Level Risk

  • Dealing with hostile taxpayers
  • Irregular working hours at times
  • Numerous critical deadlines
  • Exposure to dust, dirt, and inclement weather conditions
  • Travel (35-40%)