Oman’s Banks Emphasize Importance of Know Your Customer (KYC) Regulations: Customers Urged to Update Information Regularly

Complying with Regulatory Guidelines

Banks in Oman are reminding customers to keep their data and information up-to-date by undergoing periodic reviews as part of the “Know Your Customer” (KYC) process. This process is designed to verify a customer’s identity and legitimacy, ensuring compliance with Oman’s regulatory guidelines.

Required Documents

Under the KYC regulations, customers must provide certain documents, including:

• Legal identification documents such as national ID cards and passports for non-resident customers
• Employment proof may also be required if a customer’s salary is not deposited directly with their bank

Updating KYC Information

Customers can update their KYC information through the NBO Mobile Banking Application or by visiting a branch in person with the required original documents. To expedite this process, it is recommended that customers:

• Download and fill out the KYC document
• Sign the document before their visit

In cases where identification proof is held in the name of a relative, additional documentation may be required, such as:

• Marriage or birth certificates
• Passports showing the relationship between the two individuals
• Other government-issued documents

Ongoing Exercise

The bank has emphasized that this exercise will be ongoing, and customers can expect periodic notifications from NBO to obtain updated information and documents. This is necessary to comply with legal and regulatory requirements and keep customer records up-to-date.

Contact Information

For any questions or concerns regarding KYC regulations, customers are encouraged to contact the RetailKYCHelpdesk at [retailkychelpdesk@nb o.om](mailto:retailkychelpdesk@nb o.om).

Thank You from NBO

The bank has thanked its customers for their cooperation in this matter and emphasized the importance of complying with KYC regulations to ensure a safe and secure banking environment.