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Meta Takes Steps to Enhance Transparency and Accountability
Meta has taken several measures to increase transparency and accountability, ensuring responsible management of its hashtag/keyword blocklists.
Improved Vetting Process
Since implementing a new vetting process in 2022, we are not aware of any subsequent comparable issues or errors. Internal teams supporting specific policy areas are responsible for updating and maintaining keywords within Meta’s tooling features. This process has been effective in preventing similar incidents from occurring.
Quarterly Reports on Government Requests
Meta is committed to disclosing the number of formal reports received from government entities, including the Israel State Attorney Office (ISAO) in Israel, regarding content that may not be illegal but potentially violates Meta’s content policies. These reports will be published quarterly as part of our Community Standards Enforcement Report or every six months as part of our Content Restrictions Report.
Assessing DOIPolicy Enforcement Accuracy
Meta has a robust accuracy program in place to ensure the decisions made by both automated systems and human reviewers are correct. This includes reviewing decisions made by human and automated review and adjusting operations accordingly.
Tracking Hate Speech Prevalence
We continue to explore mechanisms to track the prevalence of content that attacks specific protected characteristics, such as antisemitic, Islamophobic, or homophobic content. While we face challenges in implementing this recommendation, we are committed to finding a solution that balances user privacy with international accountability mechanisms.
Stakeholder Engagement and Public Transparency
Meta has engaged extensively with stakeholders, including:
- Academics
- Freedom of expression advocates
- Human rights organizations
- Digital rights organizations
- Security experts
- Criminologists
- Political scientists
- International lawyers
- Former politicians
- Journalists
- Civil society organizations
We have also briefed Israeli, Jewish, Palestinian, and other civil society and international human rights organizations about our human rights due diligence.
Funding Public Research
While we will not be taking further action on this recommendation, we encourage experts to engage with sanctions authorities for guidance on the optimal relationship between legally required counterterrorism obligations and social media platforms’ policies and practices.