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MTN’s Regulatory Framework: Key Aspects

Regulatory Function

  • The MTN regulatory function is centralized and supported by regional teams and ERM teams in each Operating Company (Opco).
  • Annual quality assurance (QA) reviews are performed to drive progress on the ERM maturity model.
  • The regulatory function is subject to internal audit review.

Regulatory Strategy

  • A solid regulatory strategy and policies are in place, including proactive stakeholder management to remain ahead of regulatory developments.
  • Regulatory forecasting identifies policy, legislative, and regulatory issues that may impact MTN and its operations.
  • Policies and thought leadership develop partnerships in regulatory decisions and industry issues.

Scope and Responsibilities

  • The MTN regulatory function manages aspects related to:
    • Product price
    • Competition
    • Interconnect access
    • Consumer protection
  • Robust ROI models underpin these efforts.
  • Emerging digital services and financial regulation are also managed proactively.

Stakeholder Engagement

  • A framework for stakeholder relationships is in place, with a focus on improved stakeholder engagement.
  • The MTN Group Stakeholder and Reputation Management Strategy, Policy, and Blueprint were approved by the Board in 2018.
  • Opcos develop Stakeholder Engagement Plans (SEPs) and Issue-Based Engagement Plans (IBEPs) to advance the Group’s Reputation & Stakeholder Management Strategy.

Economic Regulation

  • MTN’s competition position is monitored, with a focus on promoting effective competition and fair market practices in every market where it operates.
  • Market dominance is not seen as a barrier to entry or exit, and MTN continues to invest in technology and innovation.

Regulatory Issue Management

  • An issue arises, which is escalated to Group irrespective of materiality.
  • Joint Opco and Group review, analysis, and assessment are conducted, followed by the development of mitigation and engagement strategies.
  • Opco implementation and review follow-up occur.