Credit Card Fraud Prevention Measures in New Zealand: Protecting Your Finances from Scammers

As Kiwis increasingly use their credit cards for transactions both online and offline, the risk of falling prey to credit card scams has never been higher. While Westpac’s CardGuard provides robust protection against fraudulent activity, individuals can also take proactive steps to prevent unauthorized transactions on their credit cards.

Prevention Measures

1. Check Your Computer for Viruses

Run regular virus scans to protect yourself from malicious files and programs that could compromise your online banking.

2. Protect Your PIN

Keep your personal identification number (PIN) confidential
Use different PINs for devices and cards
Avoid obvious numbers like birthdays or common combinations
Do not share the same PIN across family members

3. Monitor Your Credit Card Statement

Regularly review your statements for suspicious transactions, including small charges that may be attempts to go unnoticed. Report any unauthorized activity immediately.

4. Keep Your Card Safe

Know where your card is at all times
Take immediate action if it’s lost or stolen
You can temporarily block your card through Westpac One online banking using Card Blocker

5. Avoid Emailing Credit Card Details

Never send sensitive financial information via email, as it can be easily forwarded to unauthorized parties.

Enable fingerprint or facial recognition login on your smartphone to add an extra layer of security when accessing the Westpac One app.

7. Stay Informed about Scams

Keep up-to-date with the latest scams targeting Kiwis and be cautious of phishing emails, fake websites, and other tactics used by fraudsters.

8. Be Wary When Shopping Online

Research retailers before making a purchase
Check for secure website addresses starting with “https”
Review privacy policies
Be cautious of amazing deals from unknown websites or those without valid contact information

9. Use Mastercard Identity Check

This additional security feature helps ensure it’s really you making the transaction online by verifying your identity.

10. Dispose of Old Credit Cards Securely

Cut through the magnetic strip completely before disposing of a credit card to prevent unauthorized use.

11. Report Suspicious Activity Immediately

If you spot any unusual transactions on your account, contact Westpac’s cards team 24/7 at 0800 888 111. Remember, prompt action can help minimize losses and protect your financial well-being.