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Check Fraud Investigation Procedures in New Zealand: What You Need to Know

In today’s digital age, financial scams and fraud are on the rise. As one of New Zealand’s leading banks, ANZ Bank has put in place robust procedures to investigate and prevent check fraud. Here’s what you need to know.

Reporting Suspicious Activity

If you suspect that your account has been compromised or you have fallen victim to a scam, it is essential to report it immediately. You can contact the bank 24/7 via phone or online channels.

Lost or Stolen Cards

  • If your EFTPOS, Visa Debit or credit card has gone missing, cancel it online or call ANZ Bank’s customer service team as soon as possible.
  • You can also request a replacement card at the same time.
  • For misplaced cards, you can use the mobile banking app, ANZ goMoney, or Internet Banking to temporarily block the card until you find it.

Unrecognised Transactions

  • If you notice any suspicious transactions on your account, including fraudulent activity, contact ANZ Bank’s customer service team immediately. You can report this via phone or online channels.
  • Be vigilant and review your statements regularly to detect any unusual activity.

Suspicious Contact

  • If you have disclosed personal or financial information, or believe you are a victim of a scam, contact ANZ Bank’s customer service team as soon as possible.
  • To report suspicious emails or text messages impersonating the bank:
  • For suspicious phone calls, hang up and call ANZ Bank’s customer service team immediately. Note down the number the call came from so you can report it.

Reporting Non-Banking Scams

  • If you receive an email or text message impersonating someone or something else, report it to CERT NZ by visiting their website.
  • To report suspicious phone calls, contact your phone company immediately and provide them with the date and number the call came from.

Staying Vigilant

Remember, it is essential to stay vigilant and report any suspicious activity to prevent financial loss. ANZ Bank’s customer service team is always available to assist you in case of a suspected scam or fraud. By working together, we can protect your money and keep your accounts safe.