Financial Crime World

Online Banking Security and Identity Theft Prevention Notice

Important Information from BICSA

Banco Internacional de Costa Rica, S.A. (BICSA) is committed to protecting its customers’ personal and financial information. To ensure the security of your online banking experience, we have outlined the key points below.

Online Banking Security

To access our online banking services securely, please use one of the following web browsers:

  • Internet Explorer version 9 or higher
  • Google Chrome 42 or higher
  • Safari 5.1 or higher
  • Mozilla Firefox ESR 38 or higher

Additional Security Measures

  • Install and regularly update anti-virus software, anti-malware programs, firewalls, and operating system patches.
  • Use strong complex passwords with a mix of capital letters, numbers, and special characters.

Identity Theft Prevention

Protect Your Personal Information

  • Keep your Social Security Number (SSN), Cedula de Identidad, credit and debit cards, PINs, Passwords, and other personal information secure.
  • Shred sensitive financial documents instead of throwing them away.
  • Monitor bank account statements and credit bills regularly.

Customer Vigilance

Be Aware of Potential Scams

  • Never respond to suspicious emails or messages asking for personal information.
  • If you suspect identity theft, contact BICSA immediately.

BICSA’s Security Measures

We Have You Covered

  • Our computer safeguards and secured files and buildings protect your customer data.
  • Employees are bound by a Code of Ethics and policies to access consumer information only for legitimate business purposes and keep it confidential.

Sharing Customer Information

Your Choice

  • BICSA may share customer information with third parties, but you can contact us to limit sharing.
  • New customers can request to limit sharing 30 days after receiving this notice.

Contact Us

If you have any questions or concerns about security-related issues, please don’t hesitate to contact our customer service team at:

(507) 208-9500 servicioalcliente@bicsa.com

Stay safe and secure online with BICSA!