ECFH Group Prioritizes Customer Data Protection

As part of its ongoing commitment to safeguarding customer information, ECFH Group has emphasized the importance of shared responsibility in protecting personal data. The group encourages customers to take an active role in ensuring the security and privacy of their personal information.

Steps Customers Can Take

To assist in this process, ECFH has outlined several steps that customers can take:

• Regularly Review Account Statements: Check account statements regularly and report any suspicious activity immediately
• Safeguard Financial Information: Safeguard ATM, credit, and debit cards, memorize PINs, and refrain from writing them down
• Keep PINs and Passwords Confidential: Avoid sharing PINs or passwords with others
• Verify Personal Information Sharing: Verify the use and sharing of personal information before providing it

Sharing Information with Affiliates and Subsidiaries

ECFH Group may share customer data with its affiliates and subsidiaries, which are companies controlled or owned by ECFH. This is done to provide customers with a range of products and services tailored to their needs.

For example, the group may share information with bank or mortgage subsidiaries to offer relevant products and services directly to customers.

Sharing Information with Non-Affiliated Third Parties

While ECFH Group does not rent or sell customer data to third parties, it may share information with companies that provide services for the group. These companies are required to agree to confidentiality agreements and limit the use of customer data to its intended purpose.

The group also reserves the right to disclose personal information as required by law, such as in investigations by regulatory authorities or law enforcement agencies.

Opting Out

At present, ECFH Group does not intend to disclose customer data without their consent. However, if circumstances change in the future, customers will be given advance notice and an opportunity to opt out of any disclosures that are not required or permitted by law.

Accessing Personal Information

Customers have the right to access information held about them. Most transaction records are available through account statements, passbook updates, or online banking services. For other information, customers can contact their local branch or office and provide specific details such as branch and account number.

ECFH Group will respond to requests within 5-10 working days, subject to any applicable charges for conducting the search.