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FRAUD PREVENTION IN ONLINE BANKING: KINA BANK’S COMMITMENT TO PROTECT CUSTOMERS
In an effort to combat growing concerns over online fraud, Kina Bank has implemented a range of measures to prevent and detect fraudulent activities in its online banking services.
24/7 Fraud Prevention Monitoring
The bank’s Fraud Prevention team operates 24/7, monitoring all transactions made using Kina Visa cards, debit cards, and EFTPOS terminals. The team uses advanced analytics to identify suspicious patterns and investigate potential fraud cases, working closely with cardholders to verify the authenticity of transactions and prevent future reoccurrences.
Enhanced Security Measures
To further enhance security measures, the bank has implemented a range of services designed to protect customers’ financial information. These include:
- Real-time monitoring of transactions
- Verification and remediation of suspected fraudulent activities
- Ability for cardholders to update their travel plans and contact details with the bank
Visa Secure Service
In addition, Kina Bank offers its Visa Secure service, which provides an additional layer of security for online transactions by requiring cardholders to enter a one-time password (OTP) sent via SMS or email. The bank also assists customers in updating their OTP delivery channel data and clarifying generic queries related to the Visa Secure service.
EFTPOS Transaction Monitoring
The bank’s fraud prevention efforts extend beyond online transactions, with its EFTPOS transaction monitoring and investigation services designed to detect and prevent fraudulent activities at merchant terminals. Similarly, the bank monitors all ATM transactions and has implemented counteractions to prevent reoccurrences of identified fraud cases.
Customer Education
To educate customers on how to stay safe from fraud, Kina Bank offers a range of resources and tips through its online platform, including information on:
- Phishing attacks
- Card safety
- Account protection
In a statement, Kina Bank emphasized the importance of customer education in preventing fraud. “Our commitment to fraud prevention is unwavering, and we are dedicated to working with our customers to keep their financial information secure,” said a spokesperson for the bank.
By implementing these measures, Kina Bank is committed to providing its customers with a safe and secure online banking experience.