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Data Protection Policy

At Standard Bank Plc, we take the protection of our clients’ personal information seriously. This policy outlines how we collect, use, share, and protect your data.

How Personal Information is Collected

We collect personal information through various channels, including:

In-person communication
SMSes
Email
Phone calls
Automated calls
Notifications sent to mobile devices
In-app notifications

Use of Personal Information

We use your personal information for the following purposes:

Marketing: We may contact you about our products and services.
Research: We use data to improve our services and develop new offerings.
Communication: We inform you about existing products and services.

If you no longer wish to receive marketing communications, you can opt-out through suitable communication channels.

Cookies and Online Tracking

We use cookies to collect information from clients when interacting with our websites or online services. There are four types of cookies:

Session Cookies: Temporary cookies that exist only while browsing the website.
Persistent Cookies: Permanent cookies stored on a client’s device until they reach a set expiry date or are deleted.
First-Party Cookies: Cookies created and stored by Standard Bank when using our websites or online services.
Third-Party Cookies: Cookies owned and created by third-party service providers, such as social media platforms or analytics tools.

When engaging with us through social media accounts, your personal information may be processed by the social media platform owner, which is outside our control.

Complaints and Contact Information

If you have any queries or concerns about how your personal information is being handled, please contact:

[email address]
Complaints handling section of the bank

Changes to the Policy

We may update this policy from time to time in accordance with changes in products or services or regulatory requirements. The latest copy of the policy will be available on our website.

Our Commitment

At Standard Bank Plc, we are committed to ensuring that your personal information is handled securely and transparently, in compliance with applicable laws and regulations.