Bank’s Mobile Device and Online Services Privacy Policy
In its ongoing effort to provide secure and efficient financial services, [Bank Name] collects and uses personal information from customers who access their accounts and conduct transactions through our mobile devices and online platforms. This privacy policy explains how we collect, use, and protect your personal information.
Mobile Device and Geo-Location Information
When you interact with us through our mobile banking application or E-Kyash digital wallet, we may collect data such as:
- Unique device identifiers
- Screen resolution
- Other device settings
We may also ask for your permission to collect precise geolocation information. This information helps us:
- Ensure that our online services are functioning properly
- Detect fraud
- Maintain the security of your accounts
Financial, Transaction, and Experience Information
When you use or access our online services, we collect information about your transactions, including:
- Payment histories
- Account balances
- Other transaction records
- Financial account numbers
- Payment card numbers
- Other information associated with the transaction
Participant Information
If you send or request money through our online services, we collect information such as:
- Name
- Postal address
- Telephone number
- Financial account information about the person receiving the funds
Similarly, if you grant authority to another person to access your accounts, we may collect their personal information.
Use of Your Information
We use all collected information for various purposes, including:
- Providing products and services you request
- Preventing, investigating, detecting, recovering from or reporting fraud, money laundering, terrorist financing or other illegal activities
- Complying with banking, regulatory reporting, and other legal requirements
- Operating, evaluating, and improving our business
- Delivering marketing communications that may be of interest to you
- Verifying your identity and/or location
Retention of Your Information
We generally keep your information as long as reasonably necessary to provide you the online services or to comply with applicable law. Even after deactivation of your account, we can retain copies of information about you and any transactions or online services for a period consistent with applicable law.
Linking to Other Sites
When linking to non-Bank companies, such as credit bureaus or merchants, we are not responsible for the privacy or security of these sites. We strongly urge you to carefully study their privacy policies before sharing your information.
Changes to This Policy
We may revise this policy at any time and will post changes on our website. Your continued use of our online services constitutes your acceptance of such changes and the most recent versions of this Policy.
For more information or questions about our privacy policy, please contact [Bank Name] at [contact email or phone number].