Biometric Authentication Technologies Revolutionize KYC in South Africa
In a bid to strengthen identity verification and combat financial crimes, the use of biometric authentication technologies has become increasingly popular for Know Your Customer (KYC) processes in South Africa. Biometric solutions, such as facial recognition, voice biometrics, and palm vein scanning, are being implemented by various industries, including banking, retail, and telecommunications.
The Importance of Secure and Efficient KYC Processes
At Contactable, we understand the significance of secure and efficient KYC processes. Our Digital Orchestration Platform utilizes AI-driven technology to automate identity verification, reducing the risk of human error and increasing customer satisfaction. With our platform, businesses can efficiently verify customer information, sometimes requiring as little as a name and ID number.
Industry Challenges
Biometric Identity Proofing is crucial for organizations that need to build trust with their customers, sell products and services, and comply with regulations while doing so. Contactable has been engaged across various industries to leverage our Digital Identity experience and develop frictionless customer-centric solutions for our clients.
Our Biometric Identity Proofing Solution
Our biometric identity proofing solution helps businesses to:
- Verify customer credentials within seconds
- Automate and streamline KYC processes
- Enhance the security of sensitive information
- Improve customer satisfaction through seamless onboarding
Key Industries
Biometric authentication technologies are being implemented across various industries in South Africa, including:
Public Sector, Retail, Financial Services, and Insurance
In the public sector, customer-centric service delivery is made easy with the creation of a Digital Citizen relationship. For retail, expanding product ranges by establishing trusted and secure digital identity relationships is essential. In financial services and insurance, customer identification is at the center of almost all processes.
Telecommunications, Online Gaming, Motor Dealerships, and Healthcare
In telecommunications, companies are expanding their product range and adding new offerings to customers. For online gaming, compliance with regulation is important to maintain the integrity of platforms. In motor dealerships, pre-screening for creditworthiness and vehicle affordability is a must. Healthcare onboard patients in the same way financial institutions and retailers onboard customers.
What Makes Us Different?
Our AI-driven platform completes between 150,000 and 200,000 KYCs every month with >90% completed programmatically. We process between 25 to 30 million API calls per month for processes that require biometrics, data, onboarding, workflows, identity verification, and system integrations.
Proud to Work with
We respect our partners’ confidentiality and don’t list their names on our website. Our platform is being used extensively by large corporates and SMEs across many sectors for digital onboarding, e-KYC, Self-RICA, and identity proofing requirements.
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17 Via Salara Crescent, Irene Corporate Corner, Irene, Centurion, 0133, South Africa