Introducing a Single, Holistic View of Client Profile Management

Standard Lesotho Bank has launched a new approach to managing client profiles, designed to provide a single, holistic view of each client’s information. This innovative solution aims to streamline business processes and improve service delivery while reducing duplication of information.

Enhanced Communication Channels

To engage with clients regarding their existing products and services, the bank will utilize a wide range of communication channels including:

SMSes
Email
Phone calls
Automated calls
Notifications sent to mobile devices
Social media platforms

This multi-channel approach ensures that clients receive timely and relevant updates about their accounts and financial arrangements.

Cookies and Online Tracking

Standard Lesotho Bank’s online channels will use cookies to collect information about how clients interact with the website. These cookies are classified into four categories:

Strictly necessary cookies
Performance cookies
Marketing cookies or advertising cookies
Session cookies

The bank ensures that all cookie-related activities comply with this statement and relevant regulations.

When engaging with Standard Lesotho Bank through social media platforms, clients’ personal information may be processed by the platform owner. Clients are advised to refer to and read the terms and conditions of each social media platform before using it or sharing any personal information.

Data Protection and Compliance

Standard Lesotho Bank has implemented robust data protection measures to ensure that client information is safeguarded in compliance with relevant laws and regulations. The bank’s Privacy Officer, Nomonde Sixishe-Mosito, can be contacted for any queries related to the processing of personal information.

Regulatory Compliance

The bank will notify clients through suitable communication channels if changes are made to this statement in accordance with changes in products or services or regulatory requirements. Clients have the right to lodge a formal complaint with the regulator if their concerns are not addressed satisfactorily.

Contact Information

For any queries or concerns, please contact:

Nomonde Sixishe-Mosito Privacy Officer Standard Lesotho Bank Limited P O Box 115 Maseru 100 Physical address: 1st floor, City Branch Building Kingsway Street Maseru Telephone: +266 22212910 Email: email protected

After engaging with the bank and if concerns are still not addressed, clients have the right to lodge a formal complaint with the regulator.

Central Bank of Lesotho

Physical Address: Corner Airport and Moshoeshoe Roads, Maseru Central Postal Address P. O. Box 1184 Maseru 100 Kingdom of Lesotho Telephones: (+266) 22232000 Telex 4367 LO E- mail email protected Website www.centralbank.org.ls