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Fraud Prevention in Online Banking: Stay Safe with These Simple Tips
New Zealanders are increasingly falling victim to online banking fraud, with scammers using sophisticated tactics to steal sensitive information and financial data. However, by taking a few simple precautions, you can protect yourself from these threats.
What We’ll Never Ask For
Westpac staff will never ask for your online banking password or PIN, nor will we send unsolicited emails or text messages asking you to log into your account or provide personal information. Be wary of anyone claiming to be from Westpac who asks for this kind of information.
Keep Yourself Safe
To avoid falling victim to fraud, keep yourself informed about the latest scams and be cautious when clicking on links or responding to suspicious emails. Never give remote access to your device, and make sure your operating system and apps are up-to-date.
Don’t Become a Money Mule
Criminals often recruit unwitting individuals to help launder money made from fraud, scams, and other serious crimes. This is known as “money muling.” Don’t let your bank account be used for this purpose - report any suspicious activity to Westpac immediately.
Protect Yourself
Take these simple steps to safeguard your online banking:
- Safeguard your devices: Install reputable antivirus software and regularly update your software and operating systems.
- Update your contact details: Keep your contact information up-to-date so we can reach you quickly if your accounts or cards are compromised.
- Change your passwords: Regularly change your passwords to minimize the risk of account compromise.
- Set up challenge questions and register your mobile: Add an extra layer of security to your online banking with challenge questions and register your mobile number for verification codes.
- Set up security alerts: Stay informed about activity on your account by setting up security alerts.
- Stay up-to-date: Keep an eye on our latest scams page to stay informed about the latest threats.
Report a Scam
If you’ve fallen victim to a scam or fraud, report it to Westpac immediately. You can also report online fraud and scams to Netsafe, CERT NZ, and The Financial Markets Authority.(IDCARE provides specialist aftercare support for those affected by scams).
By following these simple tips and staying informed about the latest threats, you can protect yourself from online banking fraud and keep your financial information safe.