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Comprehensive Plan Launched to Strengthen Complaints and Grievances System in Jordan

Amman, [Date] - The Jordanian government has announced a major initiative to revamp its complaints and grievances system, aimed at enhancing transparency, accountability, and citizen participation in the country’s anti-corruption efforts.

National Integrity and Anti-Corruption Strategy 2020-2025

The updated version of the strategy outlines several key projects designed to improve the speed and efficiency of responding to citizens’ complaints and grievances. The plan also aims to establish a robust mechanism for classifying and sorting complaints and grievances.

Key Projects

  • Project No. (13): Digital Integration with Public Administration Entities
    • Objective: Enhance efficiency of investigation processes and ensure information exchange between the Commission and partner institutions
    • Timeframe: 3 years
  • Project No. (14): Partnership with Authorities Concerned in Combating Money Laundering
    • Objective: Fulfill national strategy requirements and manage international requirements related to combating money laundering
    • Timeframe: Till end of 2021
  • Project No. (15): Establishing Investigation Rooms
    • Objective: Raise efficiency of investigation procedures, enhance information confidentiality, and protect witnesses and whistleblowers
    • Timeframe: 2 years

Partnerships and Collaboration

The Commission will collaborate with several key stakeholders, including:

  • The Prime Ministry
  • The Ministry of Justice
  • The Public Security Directorate
  • International organizations
  • Peer countries

“We are committed to working closely with our partners to achieve our anti-corruption goals,” said [Official’s Name]. “We believe that through collaboration and knowledge sharing, we can make significant strides in promoting integrity and transparency in Jordan.”

Core Performance Indicators

The strategy will be evaluated based on several key performance indicators, including:

  • Percentage of effectuated partnership agreements with strategic partners
  • Achieved added value from partnership projects

“We are confident that our new strategy will help us achieve our anti-corruption goals and promote a more transparent and accountable government,” said [Official’s Name]. “We look forward to working with our partners to make Jordan a model for integrity and transparency in the region.”