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Global Economic Crime and Fraud Survey 2022 - Thailand Report Highlights
Key Findings
The PwC’s Global Economic Crime and Fraud Survey 2022 - Thailand Report highlights several key findings that are essential for businesses to understand.
Increased Risk of Supply Chain Fraud
- COVID-19 pandemic increases supply chain fraud risk: One in five respondents sees supply chain fraud as an increased risk due to the COVID-19 pandemic.
- Inadequate technology and processes contribute to supply chain fraud: Inadequate technology and processes are key areas correlated to supply chain fraud.
Pandemic Countermeasures and Their Impact
- Manufacturers face challenges complying with sudden changes in regulations: Manufacturers have been forced to comply with sudden changes in regulations, leading to increased risks associated with the supply chain.
- Thai respondents take proactive measures to manage supply chain risks: Thai respondents have taken various activities such as staff training and risk assessment, enhancing compliance programs, and identifying staff responsible for managing supply chain risks.
ESG Reporting Fraud
- Low incidence of ESG reporting fraud in Thailand: Just 8% of organizations experienced ESG reporting fraud in the last 24 months globally (none for Thai respondents).
- Concerns about manipulation of ESG reports: Thai respondents are concerned about the manipulation of ESG reports by employees or third parties.
Strengthening Fraud Risk Management
The report concludes that apart from conducting a health check exercise, there are three considerations to help strengthen fraud risk management:
Understanding the End-to-End Life Cycle of Customer-Facing Products
- Identify opportunities for a fraudster to exploit a product: Identify opportunities for a fraudster to exploit a product and cause financial, legal or reputational damage.
Striking the Proper Balance between User Experience and Fraud Controls
- Protecting customer-facing channels requires a delicate balance: Protecting customer-facing channels requires a delicate balance between ensuring users have a great experience and detecting and stopping fraudsters.
Orchestrating Data
- Detecting fraud signals from disparate systems is crucial: Fraud signals from disparate systems can be detectable through manual review, but it’s crucial to track the end-to-end life cycle of users (fraudsters or not) and generate meaningful alerts.
- Generating meaningful alerts requires continuous improvement in governance, people, processes, and technology: Preventing fraud and economic crimes is a complex challenge requiring continuous improvement in governance, people, processes, and technology.