Timor-Leste’s Customs Authority Launches New Hotline to Combat Financial Crime

In an effort to combat financial crime and protect communities from the importation of narcotics, weapons, and fake medications, Timor-Leste’s Customs Authority has launched a new hotline. This initiative is supported by the United States and aims to prevent criminals from exploiting the country by undervaluing or smuggling goods.

What is the purpose of the hotline?

• To report suspicious activities at any time
• To combat financial crime and protect communities from importation of narcotics, weapons, and fake medications
• To prevent criminals from exploiting the country by undervaluing or smuggling goods

How to use the hotline?

• Call the free phone number “12200”
• Report online at www.customs.gov.tl
• All calls are anonymous

Importance of the initiative

• Preventing financial crime helps protect communities and prevents loss of vital revenue for the government
• Customs tariffs and taxes in Timor-Leste are some of the lowest globally, but still crucial for funding critical services such as healthcare, education, and infrastructure
• The new hotline is a sign of improving customer service provided by the Customs Authority

Quotes from key officials

“For too long now, criminals have been stealing money that should be used to help fund schools and better infrastructure.” - Acting Commissioner Jose Abilio, Customs Authority “The new hotline will enable the public to play their part in tackling crime by reporting information freely, securely and anonymously to Customs.” - U.S. Ambassador Blackstone

Background on the initiative

• The new hotline was made possible as part of the four-year, $8.8 million USAID/Timor-Leste Customs Reform Project
• The project aims to strengthen good governance and prevent corruption in Timor-Leste’s customs sector
• For more information about the hotline, including a short video clip featuring H.E. Dr. Ramos-Horta, visit www.customs.gov.tl